Troubleshooting

Possible cause

Battery Pack is discharged.

Solution

Charge the battery.

Possible cause

USB cable is damaged.

Solution

Replace USB cable.

Possible cause

External power supply is discharged.

Solution

Charge the external power supply (if necessary).

Possible cause

Calibration is required.

Solution

Carry out calibration according to section Microbolometer Calibration.

Solution

If the image does not clear after calibration, you need to recalibrate.

Possible cause

Brightness or contrast level is too low.

Solution

Adjust brightness/contrast in the Quick Menu.

Possible cause

The diopter cannot be adjusted to your eyesight.

Solution

If you wear prescription glasses with a range of +3/-5, keep glasses on when looking through the eyepiece.

Possible cause

Dust and condensate are covering the outside optical surfaces after the riflescope was brought in from the cold into a warm environment, for example.

Solution

Clean the lens surfaces with a blower and soft lens cloth. Let the riflescope dry by leaving it in a warm environment for 4 hours.

Possible cause

The objective lens is not focused.

Solution

Adjust the image by rotating the lens focusing knob.

Possible cause

The riflescope is not mounted securely or the mount was not fixed with thread sealant.

Solution

Check that the riflescope has been securely mounted, make sure that the same type and caliber bullets are being used as when the scope was initially zeroed; if your riflescope was zeroed during the summer, and is now being used in the winter (or the other way round), a small displacement of the point of impact is possible.

Possible cause

Wrong settings.

Solution

Adjust the riflescope according to the instructions given in section Powering On and Image Setting and check the surfaces of the eyepiece and objective lenses and clean them if necessary from dust, condensation, frost, etc.; to prevent fogging in cold weather, apply a special anti-fog solution.

Possible cause

Password in the riflescope was changed.

Solution

Delete network and connect again entering the password saved in the riflescope.

Possible cause

There are too many Wi-Fi networks in the area where the riflescope is located which may cause signal interference.

Solution

To ensure stable Wi-Fi performance, move the riflescope to an area with few or no Wi-Fi networks.

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Possible cause

The riflescope is beyond reliable Wi-Fi range. There are obstacles between the riflescope and the signal receiver (i.e. concrete walls).

Solution

Place your mobile device in line-of-sight of the Wi-Fi signal.

More information on solving problems with connection by following the links: Stream Vision FAQ, Stream Vision 2 FAQ.

Possible cause

You are looking through glass.

Solution

Remove glass from the field of view.

Possible cause

Problems described may arise in adverse weather conditions (snow, rain, fog etc.).

Possible cause

Because of variations in thermal conductivity, observed objects (surrounding environment, background) become warm more quickly at above-zero temperatures, which allows higher temperature contrast and, thus, the quality of the image produced by a thermal imager will be better.

At low operating temperatures, observed objects (background) normally cool down to roughly identical temperatures, which leads to lower temperature contrast, and to image quality (precision) degradation. This is normal for thermal imaging device.

Possible cause

The device has accumulated static charge during operation.

Solution

As soon as the impact of the static charge is over, the device may reboot automatically; alternatively please turn off and restart the device.

Possible cause

In front of the receiver lens or emitter lens there is an object that prevents signal transmission.

Solution

Make sure that: the lenses are not blocked by your hand or fingers; the lenses are clean.

Possible cause

The riflescope is not held steadily when measuring.

Solution

Keep the riflescope steady when measuring.

Possible cause

Distance to the object exceeds 1000m. 

Solution

Choose an object at a distance closer than 1000m.

Possible cause

Low reflection ratio (i.e. leaves of trees).

Solution

Choose an object with a higher reflection ratio.

Possible cause

Inclement weather conditions (rain, mist, snow).

Solution

To replace the USB cable, contact your local distributor.

Self-repair of the cable is prohibited.

The ability to use a USB cable from other manufacturers with the device may be limited.